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<meta http-equiv="Content-Type" content="text/html; charset=utf-8"><META name="description" content="You can use the Diagnostics tool and view the debug log in ArcGIS License Server Administrator to diagnose errors if client machines are unable to get a license from the license manager or if the license service cannot be started."><link href="rsrc/htmlhelp.css" rel="stylesheet" type="text/css"><title> Diagnosing errors </title><script type="text/javascript" language="JavaScript">
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		<p id="GUID-E3404F66-9E58-4DDF-8805-F9F12E37A0A7">You can use the Diagnostics tool and view the debug log in ArcGIS License Server Administrator to diagnose errors if client machines are unable to get a license from the license manager or if the license service cannot be started.</p><ol purpose="ol" id="OL_193F35A4A2F348668851743529C35C43">
			<li purpose="li" id="LI_C448AD6CDDDD4E9F959B08E97E584729">Launch ArcGIS License Server Administrator from <span class="uicontrol">Start &gt; Programs &gt; ArcGIS  &gt; License Manager &gt; License Server Administrator</span>.</li>
			<li purpose="li" id="LI_954C6AFFDE1249ADB4DCD43BA4665D76">Choose <span class="uicontrol">Diagnostics</span> in the table of contents.</li>
			<li purpose="li" id="LI_8D8C86D464AD491A982FD713A5DA194C">Click <span class="uicontrol">Diagnose</span> to view the status of the licenses in the window below.</li>
			<li purpose="li" id="LI_222FAF1A5C5340F09ACD6AC22C93DFD2">Click <span class="uicontrol">View</span> below the Debug log path to get more error information if you are unable to start the license service.</li>
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